Speed issue nbn

Level 2
Hi I am using Nbn 50 but the speed is too slow. My customer ID and number is: leejaemin1 (6063539). Please check and get back to me. Thank you.

Hi @leejaemin1


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.



We've ran remote tests and it showed that your modem is connected for almost 3 weeks now and it properly provisioned to the NBN50 plan. 


Rebooting the modem is one of the basic troubleshooting for most internet problems. Modems are like any other electronic devices, it is not built to be running at all times. One of the reasons why we advise this is that when you leave your modem on for too long, it will tend to stop performing at its best.


If the issue persists, let us know your most convenient time to receive a call so we can have our Technical team to contact and assist you.