Wan port is unplugged

616471991zlm
Level 2

Can you send someone hereto help me connect the NBN and fix the problem. I really don't know what to do. 
Thanks

Riezl
Moderator

We will need to find the actual NBN connection box and check if that's connected to the ethernet socket where your router is connected, @616471991zlm.

 

Our Provisioning Team is working on this and the case manager will contact you once a new feedback becomes available.

616471991zlm
Level 2

I just hope you can send someone to come here the situation, I really will not do this, so I hope you will send someone to see.Can you send someone here to check or fix it?

616471991zlm
Level 2
Do I need NTD to install it?
Riezl
Moderator

Our Provisioning Team is working on this and kindly await an update from the case manager.

We have already made a follow up.

616471991zlm
Level 2
When can you solve this problem, I need an accurate time.
616471991zlm
Level 2
we are in a hurry right now. Children need internet to read books. Now the internet does n’t work, nothing. Does this setting need yourto come?
616471991zlm
Level 2
I have successfully connected, thanks for your help.
Riezl
Moderator

Great! Feel free to message us should you need further assistance. Cheers!