Wan port is unplugged

[616471991zlm]

Can you send someone hereto help me connect the NBN and fix the problem. I really don't know what to do. 
Thanks

[Riezl]

We will need to find the actual NBN connection box and check if that's connected to the ethernet socket where your router is connected, @616471991zlm.

Our Provisioning Team is working on this and the case manager will contact you once a new feedback becomes available.

[616471991zlm]

I just hope you can send someone to come here the situation, I really will not do this, so I hope you will send someone to see.Can you send someone here to check or fix it?

[616471991zlm]

Do I need NTD to install it?

[Riezl]

Our Provisioning Team is working on this and kindly await an update from the case manager.

We have already made a follow up.

[616471991zlm]

When can you solve this problem, I need an accurate time.

[616471991zlm]

we are in a hurry right now. Children need internet to read books. Now the internet does n’t work, nothing. Does this setting need yourto come?

[616471991zlm]

I have successfully connected, thanks for your help.

[Riezl]

Great! Feel free to message us should you need further assistance. Cheers!