Our NBN100 installation was completed in March this year and I measured 93Mbps for about 2 weeks. Then the speed dropped to 63Mbps and has never recovered since late March. Reported it thru the TPG app and a service engineer just came to check it. He said he was not here to fix the speed issue and said he can do nothing to help. Can someone please help? I will not pay $89 for 63Mbps after seeing that it is capable faster speeds.
You are right it looks like NBN are wanting to book an appointment for an NBN field tech. Do you have a preference for a day and do you prefer an AM or PM appointment?
NBN have not provided any other info other than “We have investigated this incident and determined that a field technician visit is required.”
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
I can see we already have an open case with NBN looking at your speed issue. I have requested for an update and requested someone contact you back ASAP.
So someone called Allen called me back to say he would call me back when he knew more. That was 2 days ago. The TPG app says that the fault is waiting for the customer to make an appointment. What do i need to do? How do i make another appointment. Will.it be the same appointment as before where the technician does nothing?
You are right it looks like NBN are wanting to book an appointment for an NBN field tech. Do you have a preference for a day and do you prefer an AM or PM appointment?
NBN have not provided any other info other than “We have investigated this incident and determined that a field technician visit is required.”
