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khornerstone
Level 2

Hi all,

 

I just installed my NBN connection this morning and, although the internet light is fully green, I keep getting this error message shown to me:

 

6231139A-4F6D-403F-8657-EA567AE5B18C.png

For context, I was sent the TP-Link VS420-G2V modem and I'm connected to the UNI-D2 port on my NBN connection box, as per the instructions sent to my email. Any help on this is much appreciated. I've done everything (restarting, reconnecting, rebooting etc.)

Thanks,

Ian

4 REPLIES 4
david64
Level 12

Hi @khornerstone . Can you login to router admin and put in your username and password in place of the acs one.

Ahra_G
Moderator

Hi @khornerstone,

 

I've found your account using your Community details and have detected that your internet is now up and running. 

 

Should this not be the case, you can provide us with your TPG username and password via private message in order for our Tech team to  assist you further. 

 

 

Cheers! 

 

Ahra_G

chloeevans
Level 2

Hello,

 

May I ask how you solved this issue? The same thing is happening to me.

 

Thanks,

Chloe

BasilDV
Moderator

Hi @chloeevans

 

We've responded to your post here

 

Let us know how it goes.

 

BasilDV