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how do i connect to a human at TPG?

Level 2

Hello bots,


I have tried the customer service phone numbers and they hang up immediately.

I have tried the\install link but that doesnt work.

I have tried to PM moderators but the instructions dont work

How on earth are we meant to contact the company when their own methods dont even work?


I am trying to reschedule my NBN installation from Jan 2021 now that the NBN have connected the outside box.

H E L P !!!



Hi @combetony


For help about how to check your scheduled installation date or to reschedule your current appointment date, please visit this Community Article: Check or Reschedule Your TPG Installation via 


You may refer to this article on how to send a private message: How do I private message (PM) in the community


Let us have your Customer ID or username via PM in order for us to assist you accordingly.