We apologise for the inconvenience this issue is causing you, @jhin.
We will make another follow up and will have the case engineer contact you as soon as the TPG technician schedule becomes available.
Hi @jhin, we can see that the case engineer has been in touch and advised you that another NBN Technician has been booked to investigate further.
We are still monitoring your case and please let us know should you have further queries. Thank you.
Welcome to TPG Community!
I've located your account using your Community details and can see that this case has now been escalated to our Engineering team.
Currently, this case is under assessment.
I've now chased your case and has requested for this to be prioritised.
One of our Engineers will contact you via SMS or phone call once updates becomes available.
I understand that one of our Engineers has been in touch yesterday and has discussed this case with you.
I can also see the SMS that you've sent.
Our case is being handled by our Engineering team as a matter of priority.
They'll be in touch as soon as possible for updates.