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lightning strike fryed my nbn modem


You're welcome @Zlex.


You are right, if you'll use a third party modem/router, then the VoIP service will not work.


To process a new NBN modem/router order, customers need to contact our Customer service team or through us (Community moderators) to help you place it.


Currently, we are providing either TP-Link VX420-G2v or VX420-G2h.


If you'll decide to get one with us, please send me a PM for us to check the price of it.