nbn connection

[seunghyunp]

I moved in late May, so I applied for a new internet and received a modem, but the internet is still not connected. How long do I have to wait?

[Ahra_G]

Hi @seunghyunp, 

I've managed to locate to an account and have seen that your service has been activated since 27 May 2021.

If you already have the modem/router, you should connect it to the NBN box (NTD port 1) and that should automaticalluy configure to have internet access. 

You may follow the steps on these articles for reference:

• NBN Fibre To The Premise (NBN FTTP) Setup Guide 
• How to set up your TP-Link VR1600v modem 

Please don't hesitate to let us know should you still require assistance. 

Regards,

Ahra_G