routing issues PUBG

[Will]

Hi @AzDawg

Thanks for providing your account details via PM.

May we ask your assistance further though. It appears that the last traceroute results you posted is going through TPG servers. I'm not sure if you may have posted your own results or your friend's traceroute since you mentioned that your friend is with another ISP.

Regards,

[AzDawg]

Hi 

My friend is with iinet but it does appear that his routing is through TPG. I am not sure why this is, but those are the results he sent through to me.

Cheers

Aron

[Will]

Thanks for the clarification, @AzDawg.

As discussed via PM, we'll have this raised to our relevant team. We'll respond to you on this thread once we have additional details.

[boonhowe]

This is the same issue raised a month ago, where i'm getting 250-300ms ping via TPG NBN (from Perth) when the game server is in Singapore (ADSL had the same issue).

Using my Vodafone mobile wifi, i get 90-100ms ping to the same servers.

Surely the network team is able to update the routing table, or does TPG not have access to the Vocus operated ASC cable linking Perth to Singapore (or the new Telstra-Singtel-Google Perth-Singapore cable)?

[Joseph_D]

@AzDawg  Thank you for the test results below. I'd like our technical team to look into this. Can you PM me you preferred contact number, contact person and time in which they can reach you so they can contact you directly if they have further info.

@boonhowe  I'll check you thread to see what we can do to help.

Tracing route to ec2.ap-southeast-1.amazonaws.com [52.95.35.29]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 5 ms 5 ms 5 ms 10-20-25-184.tpgi.com.au [10.20.25.184]
3 5 ms 5 ms 5 ms 203-219-199-193.tpgi.com.au [203.219.199.193]
4 63 ms 55 ms 55 ms nme-sot-dry-crt1-Be40.tpgi.com.au [203.219.107.225]
5 59 ms 55 ms 55 ms syd-apt-ros-crt1-be-10.tpgi.com.au [202.7.171.141]
6 57 ms 55 ms 55 ms syd-apt-ros-int2-be100.tpgi.com.au [203.29.134.4]
7 280 ms 279 ms 286 ms ix-ae-18-0.tcore1.hk2-hong-kong.as6453.net [180.87.112.221]
8 301 ms 303 ms 303 ms if-ae-7-2.thar1.hk2-hong-kong.as6453.net [180.87.112.142]
9 302 ms 302 ms 305 ms if-ae-2-2.tcore2.hk2-hong-kong.as6453.net [116.0.82.63]
10 302 ms 321 ms 303 ms if-ae-32-6.tcore2.svw-singapore.as6453.net [116.0.93.153]
11 243 ms 248 ms 246 ms 180.87.15.206
12 * * * Request timed out.
13 238 ms 240 ms 247 ms 52.93.9.185
14 245 ms 244 ms 244 ms 203.83.223.27
15 248 ms 240 ms 240 ms 103.246.149.116
16 236 ms 241 ms 241 ms 103.246.149.127
17 243 ms 237 ms 240 ms 52.95.35.29

Trace complete.

*********************************************

1 1 ms 4 ms 1 ms dsldevice.lan [10.1.1.1]
2 3 ms 2 ms 2 ms nme-sot-dry-bras32-lo1.tpgi.com.au [203.219.198.45]
3 3 ms 3 ms 4 ms 203-219-155-66.tpgi.com.au [203.219.155.66]
4 12 ms 15 ms 15 ms 203.29.134-68.tpgi.com.au [203.29.134.68]
5 137 ms 124 ms 128 ms ix-ae-18-0.tcore1.hk2-hong-kong.as6453.net [180.87.112.221]
6 159 ms 158 ms 160 ms if-ae-7-2.thar1.hk2-hong-kong.as6453.net [180.87.112.142]
7 164 ms 160 ms 161 ms if-ae-2-2.tcore2.hk2-hong-kong.as6453.net [116.0.82.63]
8 176 ms 160 ms 163 ms if-ae-32-6.tcore2.svw-singapore.as6453.net [116.0.93.153]
9 173 ms 175 ms 173 ms 180.87.15.206
10 * * * Request timed out.
11 * * * Request timed out.
12 132 ms 130 ms 130 ms 203.83.223.19
13 125 ms 128 ms 125 ms 103.246.149.94
14 125 ms 126 ms 125 ms 52.95.35.53

[AzDawg · Accepted solution]

The game is now connecting me to the Australian server, so I am now getting a latency of 53 ms. I am not sure why it was connecting me to the sea server, but hopefully will stay on Australia.

[leotantan]

Hi, AZ
I got the same issue of high ping in pubg mobile, could you tell me how did you solve the issue? It’s really annoying.

[niuleigh]

Same to me for playing pubg mobile, the ping is so high with tpg

[BasilDV]

Hi @niuleigh,

Welcome to TPG Community!

Please check the server you are using to play PUBG mobile.

Make sure that you are connected to the server of Australia to achieve a low ping.

Regards,

BasilDV

[niuleigh]

Hi Basil, I play pubg mobile and there is no Aussie sever. I mentioned previously is Asia server the one all Australian players play