Hi,
I'm an experiencing an issue with contacting my relative's phone number, both with TPG mobile. When I call, it rings several times, then I get an automated message saying either that the number is not available right now, or something similar. When attempting to text, the message seems to go through on my end, but is not received at the other end. Occassionally, a call or message will go through. This has been occurring for at least several weeks, and several months intermittently.
However, calls and texts in the other direction, i.e. from the number in question to me, do go through.
We have done the following troubleshooting steps:
- the other phone is not in Airplane mode
- have turned off manual network discovery, and reconnected to TPG Mobile network
- double-checked that I was not accidentally blocked by the other person
- rebooted both phones and tried calling and texting again
(Essentially, following the recommended steps in this article: Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile - TPG Community)
After all of the above, the issue persists. Note that I do not experience this issue with any other number, nor does the person experience this issue with any other number.
I have checked for planned maintenance, and there is in fact planned maintenance that could affect this service. However, I called TPG tech support several months ago, and the answer was the same - to be checked with engineers but probably due to maintenance. I have called again today, and the answer was to wait until 7pm until the end of the schedule maintenance.
Does anybody experience anything similar? Why is there an issue with calling or texting this number specifically when I have no problems contacting any other number?
Thanks.
