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Change of account holder

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Level 2

Hi, I had 3x mobile accounts (Pay as you go) and wanted to terminate one as my daughter wanted to take on a mobile plan from another service provider. However, when she was activating her new SIM card online with porting her current number, she provided her own details; i.e. Name & DoB. The mobile phone number porting was unsuccessful as the account details (the details with TPG and the details provided by my daugher) did not match. To achieve the successful porting, we were told that we need to change that particular mobile phone account to my daıghter’s name with TPG. Therefore, I was trying to contact TPG by calling many times with no luck. Could you please advice?


Hi @Saplanti,


Welcome to the community.


I'd love to help and have one of our Mobile Specialists take care of this.


PM me your best contact number and preferred time today.



Level 2

Thanks Shane, I managed to talked to someone early this morning and the issue is now resolved.


Hi @Saplanti,


I'm glad to know that. In case you'll have queries in the future you can always open a thread here in our community.


Have a great day, cheer ! Smiley Wink


Change of Ownership can be done by phone or by submitting a form.


Refer to this post.

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