Hi @Yip , we recommend having a read of these community articles, which may help with your concern:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
We tried to use your given details it shows no matching records found, we'd like to confirm if your service is TPG Mobile Singapore, if so please visit the Facebook Page of TPG Singapore at https://www.facebook.com/TPG-Singapore-785533401811953 for further assistance.
Hi there, I still cant make or receive any calls. I tried to download the tpg 4g voice app, used another phone but it still have the same issue. I suspect there is something wrong with the sim card. My number is 87808922. My address is blk 17 ghim moh road #08-85 s(270017) please kindly help me to expediate this issue thanks.