Hi @CD51,
We can temporarily bar your service to prevent unwanted/unauthorised usage. We can process your new SIM order for $10.
We also have two delivery options: Australia Post and StarTrack.
Australia Post
Delivery of SIM card via Australia Post is free of charge. Delivery typically takes 3-5 working days for customers in New South Wales and 5-8 working days for customers anywhere else in Australia. Shipping fee is free.
StarTrack
Delivery of SIM card via StarTrack in metro areas and major towns takes 1 to 2 working days, while the delivery to rural and remote areas takes 2 to 4 working days.
Startrack does not deliver during weekends and holidays. If you are not around to receive the package, they will normally leave a docket at your shipping address so that you can claim the equipment at the nearest post office. A $10 shipping fee will also apply.
Once we process the SIM replacement and you happen to retrieve the handset and/or the SIM, it will no longer work as the services will be permanently blocked. We will send you a SIM card containing a single SIM in all sizes: Standard, Micro and Nano.
Just a few reminders after receiving the replacement SIM:
1. You may activate the SIM online or may call TPG Support for assistance at 13 14 23 options 1 and 3.
2. Timeframe for replacement SIM card activation is within 2 hours.
3. Powercycle the phone after the estimated timeframe of activation
4. Handset should be network unlocked
5. Request is irreversible
Regards,
Ahra_G
