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Mobile Calls and Messages not received

Level 1

My son and I are both with TPG . Both accounts are active and up to date with payment.

He is not receving the text messages I am sending him and when I try to call him, I receive a recorded message saying the number is not available and to leave a message.

Can you please investigate and rectify this issue.



Welcome to the Community @larcksila


For customers who are experiencing problems with their TPG Mobile service, we recommend to read the article that we've created. Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile


We also recommend to check the online troubleshooting here:


Let us know if we can be of further assistance.