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Mobile dropping out for 3 weeks - when will TPG ensure mobile towers with Vodaphone are working? This is intolerable
Having had a look at your account, a SIM replacement has been requested. You should receive it within 3-5 working days.
Once received, you may follow the steps on this article on how to activate your SIM: How to Activate Your TPG Mobile Sim Card
Let us know should you require further assistance.