Mobile phone account about to expire message

[Ahra_G]

Hi @6526991, 

Thanks for reaching out! 

A call back has been organised today from a member of our Mobile Team for assistance. 

We apologise for the inconvenience. 

Regards,

Ahra_G

[Fallera1977]

Same here, been with TPG for several years on a plan, no prepaid. Today is the start of billing month and I get the "account is about to expire", no mobile data, can't send text messages. Ah, and customer service hotline tells me the waiting time is 40 minutes. Not funny...

[Riezl]

Hi @Fallera1977, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Jacob_Zhang]

Hi TPG Team

I have the same issue by receiving a voice message on my mobile when making calls saying " account about to expire call service team". 

Checked my account and there are no outstanding balances & I'm using direct debit to pay my account.

Please help !!

[Riezl]

Hi @Jacob_Zhang, please send us a private message with your TPG account details so we can help with your concern. We'll wait for your PM. Thank you.

[Handy]

I’m having the same problem. Rang Tpg. I waited on my mobile and was cut off after 30 minutes. Turn phone on and off twice. Still hearing the expiration message. Frustrating

[Ahra_G]

Hi @Handy, 

Please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G