Mobile phone account about to expire message

[ana]

Hi TPG Team

i'm Receiving a  voice message on my mobile when making calls  saying " account about to expire call service team". 

Tried that for 25 minutes with no luck.

Checked my acount and there are no outstanding balances & I'm using direct debit to pay my account.

[BasilDV]

Hi @ana 

Welcome to TPG Community!

We were able to locate your account using your community details and was not able to detect any issues with your Mobile account.

Are you still experiencing issues when you tried to make calls? If you do, please send me a PM with your preferred time and best number to be contacted and I'll arrange it for your convenience.

How to send a PM? Click here.

Regards,

BasilDV

[ana]

Hi BasilDV

Thanks for your reply.

Today I haven't received the message everything appears to be working fine,

Regards

Pedro

[Ahra_G]

Glad to hear that it's sorted now, @ana.

Should you still require assistance, please don't hesitate to reach out to us again. 

Thank you! 

[Philippa1]

Hi TPG My Mum is having the same issue and now cant call out on her mobile so i'm helping her. I was on hold for half an hour and was frustrated with the lack of help from customer support so I'm recahing out asking for your help. Pleas contact me asap. Thanks Philippa

[Anonymous]

Hi @Philippa1,

We're sad to know that your Mother's mobile service is having issues, we'd like to take this opportunity to turn around your experience and get to the bottom of this, to better understand the situation please send me the account details (Customer ID/ Mobile number) together with your alternate contact number and we'll have our Mobile Specialists contact you.

For reference: How do I private message (PM) in the community

Regards,

Hi TPG My Mum is having the same issue and now cant call out on her mobile so i'm helping her. I was on hold for half an hour and was frustrated with the lack of help from customer support so I'm recahing out asking for your help. Pleas contact me asap. Thanks Philippa

[5988049]

Hi TPG Team,

First time I join the Community to ask for help. I'm not sure how to post my question, but I try it here.

I can't make phone calls, send text messages or use mobile data. Every time I call, I hear the message that my account is about to expire, and that I should contact Service Team ... I did call and got a call back. The lady said there was a system issue regarding that and she'd file a request to have it fix for me, but nothing has been done yet. I also checked my acount and there are no outstanding balances. I've been using direct debit to pay, and it has been OK so far until this one.

Please help!

Hien

[Ahra_G]

Hi @5988049, 

Welcome to the Community! 

Thank you for raising your concern about the mobile service. Can you please check if you are still having technical difficulties?

I have since organised a call back to be made today from our Mobile Team for assistance. 

Regards,

Ahra_G

[5988049]

---

@Ahra_G wrote:

Hi @5988049, 

Welcome to the Community! 

Thank you for raising your concern about the mobile service. Can you please check if you are still having technical difficulties?

I have since organised a call back to be made today from our Mobile Team for assistance. 

Regards,

Ahra_G

---

Hi Ahra_G,

Thank you for replying to me. I've checked and the situation now is:

- I can text and use mobile data

- When making phone calls, there is a message appearing on the screen saying "conditional call forwarding active". However, I can make phone calls after seeing the message.

I'm not sure if it is all OK yet or it is something temporary for me to use the mobile services?

Thank you!

[6526991]

Hi,

Me and my partner are client for tpg.

We have been using direct debit for as long as we are in tpg.

From january 1st 2021, we both are unable to make any calls outside tpg, we can only call each other. wee recieve text but cannot send one. we cannot use any mobile data. we have tried changing plan but didnt work. we have tried whatever possible. there is no outstanding charges as well. this is ridiculous.  please solve this issue asap. 

This type of customer service is intolerable!!

Please aid assistance !!