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Mobile phone account about to expire message

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Level 1
Level 1

Hi TPG Team

i'm Receiving a  voice message on my mobile when making calls  saying " account about to expire call service team". 

Tried that for 25 minutes with no luck.

Checked my acount and there are no outstanding balances & I'm using direct debit to pay my account.

3 REPLIES 3
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Moderator

Hi @ana 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and was not able to detect any issues with your Mobile account.

 

Are you still experiencing issues when you tried to make calls? If you do, please send me a PM with your preferred time and best number to be contacted and I'll arrange it for your convenience.

 

How to send a PM? Click here.

 

Regards,

BasilDV

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Level 1
Level 1

Hi BasilDV

Thanks for your reply.

Today I haven't received the message everything appears to be working fine,

Regards

Pedro

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Moderator

Glad to hear that it's sorted now, @ana.

 

Should you still require assistance, please don't hesitate to reach out to us again. 

 

Thank you!