My mobile phone has a status of "Commencing Installation"

[hugin1]

I have elected to change my sim only phone plan. My account is the status of "Commencing Installation" and the mobile service control panel has disappeared. Data is currently turned off and I want to turn it on but can't because the control panel has disappeared.

Any ideas?

[Ahra_G]

Hi @hugin1, 

We have created an article to guide you in checking the status and activating your SIM. 

How to activate your TPG Mobile SIM card

If the issue persists,  let us have your Customer ID or TPG mobile number via private message so we can have our Mobile Support Team to assist you. 


Regards,

Ahra_G

[hugin1]

Hi.

I don't think you actually read my post. The SIM has been active several years.

Regards,
Chris

[Ahra_G]

Hi @hugin1, 

If a phone plan has been changed, the new plan needs to be activated. 

Please send your TPG details via private message together with your best call back number and your most convenient time to receive a call tomorrow, 25 May 2021, so we can have our Mobile  Support Team to assist you.

Thanks!