No service 6 hours after SIM activation

[trentn]

Hi,

I've had confirmation of SIM activation roughly 5-6 hours ago but have still no service (emergency/SOS only).

I've tried manually selecting the network, resetting phone and reinstalling SIM card.

Cannot call as have no working service

[Aubrey]

Hi @trentn, let's take a closer look at what's going on here. Have you also tried testing the SIM on a different handset?

[trentn]

Hi @Aubrey, I've tested in another phone, same issue.

The phone detects a physical SIM on Voda network - when the details are viewed it says SIM not provisioned.

[BasilDV]

Hi @trentn 

We'd like to check on the status of your SIM account.

Please send us a private message with your account details.

BasilDV

[dsalamanca]

My wife and me have the same exactly problem.

We don´t have phone to be able to call TPG and the onle channel we are finding is this one, but really we don´t know if we are taliking with TPG workers. I don´t know if there is anyone who can solve this situation.

@trentn  Do you have service finally? It is being a nightmare.

[Shane]

Hi @dsalamanca ,

Could you shoot us a PM with your details and troubleshooting steps you have taken so far?

Regards,

My wife and me have the same exactly problem.

We don´t have phone to be able to call TPG and the onle channel we are finding is this one, but really we don´t know if we are taliking with TPG workers. I don´t know if there is anyone who can solve this situation.

@trentn  Do you have service finally? It is being a nightmare.