Sim card

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Level 1a

Received new Sim and inserted Saturday 18/7 still waiting for something to happen, it says SOS only

please I need phone activation soon

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @Smarty 

 

Thanks for you PM. I have requested for our Mobile Team to investigate and requested for someone to contact you back later on today with an update.

 

Regards,

Karl

View solution in original post

3 REPLIES 3
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Moderator

Hi @Smarty 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

Highlighted
Moderator

Hi @Smarty 

 

Thanks for you PM. I have requested for our Mobile Team to investigate and requested for someone to contact you back later on today with an update.

 

Regards,

Karl

View solution in original post

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Moderator

Hi @Smarty 

 

If you put your old mobile providers SIM back in you mobile is the service still active? Are you able to insert your old SIM again, or provide another contact number for our Mobile Team to contact you back on please?

 

Regards,

Karl