Unable to connect mobile data

[Joselynsee]

I am unable to connect to the internet when surfing although i have restart. I can see the 4g icon but i unable to surf. Hope someone can help me solve my issue. Thank you.

[BasilDV]

Hi @Joselynsee 

Welcome to the Community!

We've created a self help option through our Support website. Check this link.

This will help our TPG AU Mobile customers troubleshoot the issue with their service.

If the issue persists, please send me a PM with your Mobile number or customer ID number to assist you accordingly.

How do I private message (PM) in the community?

BasilDV

[Joselynsee]

Tried all methods which mentioned, still unable to use the 4G.

my mobile no. 8796 9346  (in singapore)

[BasilDV]

Hi @Joselynsee

It would seem that your concern is related to TPG Singapore and not TPG Australia. In this case kindly send an email to Singapore Mobile Team at support@tpgmobile.sg or visit their Facebook Page at https://www.facebook.com/TPG-Singapore-785533401811953/ for assistance with your concern.

BasilDV