Voicemail Setup

[remelt]

Initial Voicemail Setup Failure

Device Iphone 6

I dial 121 .. an automated message responds:-

“You're phoning into your mailbox, please enter your mobile number and then press hash”

I comply, but it does not register.

This is repeated several times and then:-

“Please contact Customer Service on 1555”

On phoning 1555, the message is:-

“Your call couldn’t be connected. Please check the number and try again.”

… and so it goes.

Please help.

[BasilDV]

Hi @remelt

Welcome to the Community!

We've created an article that will guide you on How To Set up Voicemail and Visual Voicemail for TPG Mobile.

Let me know how it goes.

BasilDV

[remelt]

Hi, sorry. I still have no luck.

FYI

1. Voicemail Tab on Phone Display is inert. No submenu will be displayed.

2. Voicemail Tab down in My Account is set to 'off' with no numbers set to forward. You can make changes, but all will revert to Off / Blank, when you exit the page.

I'm unsure if this is relevent?

Cheers.

[Ahra_G]

Hi remelt,

No worries. Let me have your TPG mobile number or Customer ID via private message and I'll organise a call back to be made from a Mobile support specialist to assist you further. 

Thanks! 

Ahra_G