Why has my prepaid balance expired?

[Tonyjenc]

The past 2 monthes the prepaid balance has expired on my mobile and left me unable to make a call or send txt.  I have never had this problem before and my pattern of usage has not changed and my account is paid via direct debit and always on time??

[BasilDV]

Hi @Tonyjenc

Welcome to the Community!

We'd like to further check on what's happening with your account for us to understand what's causing it.

Please send me a PM with your customer ID or mobile number to assist you accordingly.

BasilDV

[Shane]

Hey, Tonyjenc

Just checking should you require further assistance, if so please post this thread.

Cheers! 

The past 2 monthes the prepaid balance has expired on my mobile and left me unable to make a call or send txt.  I have never had this problem before and my pattern of usage has not changed and my account is paid via direct debit and always on time??

[Tonyjenc]

Hi Shane, yes i still need assistance, i am still unable to make calls or send txt.  It has been about a week now!

[BasilDV]

Hi @Tonyjenc

We'd like to get to the bottom of this issue.

Please send your TPG username or customer ID number via PM to assist you accordingly.

BasilDV