change phone number

[6666280]

HI

I would like to change my mobile phone number can you please show me how to do this

Thank you

[Dann]

Hi @6666280 

Welcome to the Community!

Due to the limit of mobile numbers, we are unable to change mobile numbers once it has been assigned to a sim card. The option in getting a new number is by getting a new mobile service. Should you wish to proceed, a random mobile number will be generated or if you have an existing mobile number from another provider, you can request to port it in. Just shoot us a private message here with your preferred callback number and time; we'll have a mobile specialist to contact you for assistance.

Regards,

Dann

[BasilDV]

Hi 6666280

Welcome to the Community!

Welcome to the Community!

Are you trying to change the phone number that is linked to your broadband account? Or do you have a SIM only plan with us and would like to change to a new mobile number?

If you want to change the number linked to the account, then you may log in to your TPG My Account and edit the information on it.

If the latter, then we'll arrange a call from our Mobile accounts team to discuss the process.

Please send me a PM with your customer ID or mobile number along with your contact details (Preferred time and Mobile number) to be contacted.

BasilDV

[seonsweet]

This would be great if I could log into my account without having a code sent to my mobile number and high I no longer have.

Instead I called customer service and was told I needed to complete online identification.

I then had to complete an online form and wait for 2-3 days for someone to contact me.

2 days later, i get text and an email saying I’ve been texted (seriously?) and I need to prove who i am by taking a photo of my drivers license and then a photo of myself via an online form. I completed and submitted this.

I still don’t know when I can update my mobile number on my account. I mean I understand there are security protocols but if banks and financial service companies can update my number over the phone by answering security questions - why is this taking days?

And if it HAS to be this level of security, why do you have to wait to be sent a link? Why can’t you complete the identification photos when you complete the first form instead of waiting for a couple days just to be sent a link?

All in all, it’s so ridiculous that it’s almost funny… what’s worse is, I bet the person who came up with this process was promoted, the person who did UAT is now in charge of all of IT and the person who approved it for release was given a huge bonus.

[BasilDV]

Hi @seonsweet

We are here to help.

If your account hasn't been updated, kindly send us a private message with your account details along with the reference number you've received for us to fast track it with our Privacy team.

BasilDV