insufficient balance to make international call ?

[phuongtudo]

Hi

I have a sim only plan with a $5 international call pack add on.

I was able to make unlimited international calls to 37 countries with this international call pack.

But since yesterday I have problem calling my USA contacts, I keep getting this "your account balance is insufficient to make this call" message from TPG.

I called TPG's mobile technical support, they reset my account, but the problem still there, I still can not call any overseas number.

What do I have to do to resolve this problem ? please help.

[Ahra_G]

Hi @phuongtudo, 

We'd be happy to check this out for you. Do you also get the same message for local homephone and mobile calls?  

Please PM us with your Account number or TPG mobile number so we can assist you better. 

Thanks! 

Ahra_G