my internet mobile data is not working

[Karen86ho]

Hi ,

It's has been a day that my mobile internet data is not working. i have checked the connection and even switched my sim card , but it is not working.

Please kindly urgently advise how to resolve this as it brought many inconveniences.

Thanks.

Regards,

Karen 

[Ahra_G]

Hi @Karen86ho, 

I would love to help and see what happened on your mobile service.

What troubleshooting have you done so far?

Are you using an iPhone or Android? If you're using an iPhone it is best to switch the DATA option to 'DATA only' not 'Voice and DATA'

Please post the screen shot of the Signal Data Error on this thread for additional reference. 

Please be sure to also check if you still have data allowance on your account. You may use this article for reference: 

TPG My Account - Checking your calls and usage online


Let us have your Customer ID or TPG mobile number via private message private message so we can assist you accordingly.

Regards,

Ahra_G