usage

[THONGS]

Why cannot I check my mobile data usage, when I log in to check it says, moved to novus, I cannot therefore check this usage.

[BasilDV]

Hi @THONGS

Welcome to the Community!

Since we moved your account to a new system (Novus), you may check it using the new customer ID number that we provided you.

The old password will work with it.

You may check the information here: TPG Mobile - Introduction to the new My Account

Let us know if you need further assistance.

BasilDV

[ailsamac]

Where would I find my new user ID? I wasn’t aware I had been given a new one!!
I am unable to check usage.

[BasilDV]

Hi @ailsamac

The new user ID was sent to the email address linked to the account.

The subject line is 'Important Notice: Changes to your TPG My Account Portal for Mobile services'.

BasilDV