usage

THONGS
Level 2

Why cannot I check my mobile data usage, when I log in to check it says, moved to novus, I cannot therefore check this usage.

1 REPLY 1
BasilDV
Moderator

Hi @THONGS

 

Welcome to the Community!

 

Since we moved your account to a new system (Novus), you may check it using the new customer ID number that we provided you.

The old password will work with it.

 

You may check the information here: TPG Mobile - Introduction to the new My Account

 

Let us know if you need further assistance.

 

BasilDV