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Can't send or receive emails because of Invalid name on the certificate

bellev12
Level 2

Can someone advise if there is an ongoing email issue.

 

Over the past 5 day I  have had issues sending and receiving emails on my Outlook 2016 and as of this morning it is happening on my mobile phone too.  

 

The error I am getting is the following:

 

URL: POP3.tpgi.com.au

Reason: Invalid name on the certificate. Either the name is not on the allowed list or was explicitly excluded.

 

I have raised the issues via email with the Postmaster on 3 occasions since it stated but as yet I have not had any help or a reply.

5 REPLIES 5
BasilDV
Moderator

Hi @bellev12

 

Are you able to send and receive emails via Webmail: Post Office?

 

We'd like to look into this further and see what we can do to rectify the issue.

Shoot me a PM with your TPG username or customer ID number along with the email address you are using.

 

BasilDV

bellev12
Level 2

Yes...I am able to send and recieve in the Webmail: Post Office.

Ciaran

david64
Master

Hi @bellev12 . Can you try changing the send and receive server names to mail.tpg.com.au       .

bellev12
Level 2

Ok.... will give it a go.

 

not sure why they changed from

 

mail.tpg.com.au

 

to

 

pop3.tpgi.com.au

BasilDV
Moderator

This is noted @bellev12.

 

Let us know how it goes.

 

BasilDV