PR_CONNECT_RESET_ERROR

[zebra43]

@david64 IThanks...I've uninstalled Malawarebytes and Avast. I've tried disabling my VPN for 5 mins and tried to log in...all to no avail. I can't think of what other security there is.

[david64]

@zebra43 . Last thing to try. This is Win7 so yours might be different.

In Windows, Start, enter in Search bar:   certmgr.msc

This displays all certificates. Checking that Expiration Date is in the future. Don't change anything.

Expand Trusted Root Certification Authorities/Certificates.

4th certificate  AAA Certificate Services

3rd certificate  USERTrust RSA Certification Authority. 

(Check this is also in Third-Party Root Certification Authorities.)

Expand  Intermediate Certification Authorities/Certificates.

2nd certificate  Sectigo RSA Domain Validation Secure Server CA

You'll see a Certificate Revocation List in there. Check that none of these three are in it.

[zebra43]

@david64 Thanks. I've checked all those and the dates are all in the future.

I have a friend who works in IT...not specialising in this particular field but he's pretty cluey. I might ask him when he gets back from holidays, otherwise I'll just have to log in on my mobile, or his computer perhaps if I need to, unless maybe a future Windows update might do something?

Appreciate all your help and advice.

[david64 · Accepted solution]

@zebra43 . You might try Mozilla support. They might have a suggestion.

Info on this:

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect

When I do packet capture on my computer, the cyberstore.tpg.com.au is using TLSv1.2 so that shouldn't be the problem.

[zebra43 · Accepted solution]

@david64Last night I was thinking about what you mentioned about other security products I might have had, then I realised that although I had disconnected Nord VPN, I hadn't turned off the virus protection that comes with Nord now. Once I'd done that, I was able to log in...finally!

Sorry to put you through all that when I should have realised the problem earlier, and thank you for all your help.

Regards

[ShawnK]

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@david64 wrote:

@zebra43 . You might try Mozilla support. They might have a suggestion.

Info on this:

https://support.mozilla.org/en-US/kb/secure-connection-failed-firefox-did-not-connect-link

When I do packet capture on my computer, the cyberstore.tpg.com.au is using TLSv1.2 so that shouldn't be the problem.

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Hi. I tried contacting Mozilla support, but they gave me the answer that this message is most often not due to a browser error. Most likely, this error occurred on the side of the server that the browser is trying to log in to.