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Tech Support

Level 1c
NBN
Fibre to the Building 
Monday - Friday
8am - midnight
Weekends & Public Holidays
9am - 9pm
 
been calling since 8am(AEST) waiting on the phone for over an hour now with not one human insight to pickup the phone, im urgent in need of tech support HELP!!!!!
3 REPLIES
Level 1c

UPDate

 

after 1.5hr of waiting i finally talking to someone  ( i know it a long time to wait but im desperate)

Level 1c

UPdate 2:

 

connection issue is fixed for now however my DL/UP speed went down to 0.38mbps down and 0.23mbps up calling Tech support again, wonders how long i have to wait this time

Highlighted
Moderator

@Nitrodragon

Our technical team has opened an investigation on your service. The ticket number was sent to you through SMS.

There are no updates yet as of this point but I do see that the connection is currently up for more than 3 hours.

A request to have you contacted asap was sent and our technical team will contact you as soon as they have important updates.

 

Kind regards,

Joseph D