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disable or un-install any usage meter

surryh200
Level 2

Each time i try and log into my account i get this error message:

"Error
Failed to login. Try again in a few minutes.
There have been too many login attempts with this username from your location. Please reconfigure, disable or un-install any usage meter software that is checking your TPG usage, as it is the likely cause of this issue. "

I have no usage meters to uninstall,so anyone know whats going on ?
Has been happening for years

1 REPLY 1
Ahra_G
Moderator

Hi @surryh200

 

If you are trying to check your mobile usage via the TPG app, unfortunately, it is currently not available. 

 

You may instead use the following articles to view your mobile usage:

 

Feel free to let us know should you require further assistance. 

 

Regards,

Ahra_G