Extremely slow internet speed

[shamsulbhuiyan]

Last couple of days we experiencing extremely slow internet speed download and upload speed. We live in North Lakes, QLD 4509

[SteveK]

Ok thanks for letting us know.

[BasilDV]

Hi @shamsulbhuiyan

Welcome to the Community!

We were able to locate your account using your community details and tested the line, but was not able to detect any fault.

We've created some articles that will guide you on how to troubleshoot a slow speed issue using wired and wireless.

• Slow speed issue
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Also, here's an article on how to check your connection speed.

• How to check the connection speed on your NBN FTTN/FTTB service

BasilDV