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FTTH no DSL and internet light turning on on modem

JordanLang1
Level 2
Recently moved into new apartment and needed to get FTTH through tpg as per the building manager.
Apartment already has ONT connected to the wall.
I received the modem and I have correctly plugged in everything but there is no DSL or internet green light turning on. Power, LAN, 5G and 2.5ghz lights all on green.
Also received the email that account is activated but still not internet.

Please help thanks

7 REPLIES 7
panheuc1001
Level 2
Same situation
Angeli
Moderator

Hi @JordanLang1 and @panheuc1001

 

Your modem may require manual configuration. Here's an article that can be of help:


Setup and Configuration for TP-Link VX420-G2v modem/router

 

Let me know how it goes. 

 

 

panheuc1001
Level 2
My trouble is still there as I still can't make the DSL and Internet light..
Angeli
Moderator

Can you please PM your TPG account details, so I can check your service status?


How do I private message (PM) in the community

JordanLang1
Level 2
Same here!
BasilDV
Moderator

Hi @JordanLang1

 

Welcome to the Community!

 

We were able to check your account and learned that your service is affected by an unplanned network outage.

This is being monitored by our Outage monitoring team and updates will be provided via SMS or phone call once available.

 

Let us know if you need further assistance.

 

BasilDV

BasilDV
Moderator

Hi @JordanLang1

 

We understand that the service has been restored and been stable for more than a day now.

 

Let us know if you need further assistance.

 

BasilDV