FTTH no DSL and internet light turning on on modem

[JordanLang1]

Recently moved into new apartment and needed to get FTTH through tpg as per the building manager.
Apartment already has ONT connected to the wall.
I received the modem and I have correctly plugged in everything but there is no DSL or internet green light turning on. Power, LAN, 5G and 2.5ghz lights all on green.
Also received the email that account is activated but still not internet.

Please help thanks

[panheuc1001]

Same situation

[Anonymous]

Hi @JordanLang1 and @panheuc1001, 

Your modem may require manual configuration. Here's an article that can be of help:

Setup and Configuration for TP-Link VX420-G2v modem/router

Let me know how it goes. 

[panheuc1001]

My trouble is still there as I still can't make the DSL and Internet light..

[Anonymous]

Can you please PM your TPG account details, so I can check your service status?

How do I private message (PM) in the community

[JordanLang1]

Same here!

[BasilDV]

Hi @JordanLang1

Welcome to the Community!

We were able to check your account and learned that your service is affected by an unplanned network outage.

This is being monitored by our Outage monitoring team and updates will be provided via SMS or phone call once available.

Let us know if you need further assistance.

BasilDV

[BasilDV]

Hi @JordanLang1

We understand that the service has been restored and been stable for more than a day now.

Let us know if you need further assistance.

BasilDV