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FTTH service active notification but no Internet

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Level 2

HI TPG

I recently moved homes and hence moved from NBN 50 to FTTH bundle Service.

On 23/04/20 i received confirmation email that my new FTTH Bundle servicei is ACTIVE
I received modem and followed 'Quick Installation Guide' that came along with it. But there is no solif green light on the modem for 'Internet'

 

Please can someone help me ASAP

Thanks

Neetal

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi

 

Its great that your service is now working.

If you have any further issues just let me know.

 

Regards,

Peter

View solution in original post

3 REPLIES 3
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

Highlighted
Moderator

Hi

 

Its great that your service is now working.

If you have any further issues just let me know.

 

Regards,

Peter

View solution in original post

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Level 2

My Internet service is working great Peter, you are amazing. Just when i was feeling so helpless, I really appreciate how you kept coming back with options for us to figure out just over the phone. Great service
Thank you heaps! 

 

Cheers

Neetal