I recently moved homes and hence moved from NBN 50 to FTTH bundle Service.
On 23/04/20 i received confirmation email that my new FTTH Bundle servicei is ACTIVE
I received modem and followed 'Quick Installation Guide' that came along with it. But there is no solif green light on the modem for 'Internet'
Please can someone help me ASAP
My Internet service is working great Peter, you are amazing. Just when i was feeling so helpless, I really appreciate how you kept coming back with options for us to figure out just over the phone. Great service
Thank you heaps!
Having had a look on your account, It appears that your internet is already working.
For future reference, we recommend to check out first if there's an outage on our Service Status page. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support