Low speed

[mkhanal]

My internet is very slow, could not load YouTube in tv and mobile, takes to long in google search, how to improve speed?

[Ahra_G]

HI @mkhanal,

There are many factors that can affect the performance of your connection. 

You may check out this article: Slow speed issue

Furthermore, you are currently subscribe to the NBN12 plan which is ideal for 1-2 users. This plan is used for basic internet activities such as email and browsing.

If you are using a WiFi connection, signal interference can play a part. We've created some articles that will help you improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Should the issue persists, let us know of your most convenient time to receive a call so we can organise a call back to be made from our Technical Team for assistance. 

Regards,

Ahra_G