NBN50

[Kylermee]

I'm on NBN50 dl speed was 45mbs and ul speed was 19mbs all of a sudden the dl speed is 9mbs and ul speed is 14mbs what's going on?

[SteveK]

Have you.......

- Powered OFF your modem for 2 mins and restarted again?

- Then rebooted your device you use?

[Kylermee]

I'll try that thanks

[Shane]

Hi @Kylermee ,

Let us know how it will go. 

Regards,

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@Kylermee wrote:
I'll try that thanks

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[Kylermee]

Yeah no good only a little faster it struggles to hold 15mbs but I'm getting NBN12 speeds on NBN50

[BasilDV]

Hi @Kylermee 

Are you still experiencing slow speed issues? If yes, we've created an article that will guide you on how to troubleshoot it. Refer to this link: Slow speed issue

If you are using a WiFi connection, then signal interference may be causing the issue. We've created some articles that will help you improve your home network. Refer to these links:

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Stay safe.

BasilDV