Trouble connecting to internet

[bellabella6989]

Hi,

I received my router today. I connected everything all the lights are as they should be but I still have no internet connection.

Can you please help me. 

[BasilDV]

Hi @bellabella6989

Welcome to TPG Community!

We were able to locate your account using your community details and learned that your NBN service is already active.

However, your router is not communicating to the NBN server.

We've created some articles that will help you with the correct setup.

• NBN FTTP Setup - General Setup
• NBN Fibre To The Premise (NBN FTTP) Setup Guide
• How to set up TP-LINK C1200 modem for Windows 10

Let us know how it goes.

BasilDV

[bellabella6989]

I don't currently have a computer to use to configure my modem is there some way I can use my mobile phone?

[Ahra_G]

You can definitely use your mobile phone, @bellabella6989. 

Though based on the result of the line test, your internet appears to be working now.

Should you still require assistance, please don't hesitate to let us know so we can have our Technical team to assist you. 

Thanks!