Trouble connecting to internet

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Level 1c

Hi,

I received my router today. I connected everything all the lights are as they should be but I still have no internet connection.

Can you please help me. 

3 REPLIES 3
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Moderator

Hi @bellabella6989

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and learned that your NBN service is already active.

 

However, your router is not communicating to the NBN server.

 

We've created some articles that will help you with the correct setup.

Let us know how it goes.

 

BasilDV

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Level 1c
I don't currently have a computer to use to configure my modem is there some way I can use my mobile phone?
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Moderator

You can definitely use your mobile phone, @bellabella6989

 

Though based on the result of the line test, your internet appears to be working now.

 

Should you still require assistance, please don't hesitate to let us know so we can have our Technical team to assist you. 

 

 

Thanks!