When can I get the modem?

[Yanyingxiao]

Last Wednesday I received a message that my internet has been installed, but why I still didn’t receive the modem?

[Ahra_G]

Hi @Yanyingxiao, 

Welcome to the Community! 

I can see that the modem has been shipped out to our courier. i would recommend that you contact them directly to check on the status of the equipment. 

I will provide you with the consignment number as well as the courier's contact number via private message. 

Thank you.