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When can I get the modem?

Level 1
Last Wednesday I received a message that my internet has been installed, but why I still didn’t receive the modem?

Hi @Yanyingxiao


Welcome to the Community! 


I can see that the modem has been shipped out to our courier. i would recommend that you contact them directly to check on the status of the equipment. 


I will provide you with the consignment number as well as the courier's contact number via private message. 



Thank you.