nbn not working

Level 1c

Hi

my nbn is not working. I have checked to see if there is planned outage to my address but that is not the issue. I have removed the modem power and reset it however it is still not working. It could be a line issue as I had to repair the pvc cover from digging up water pipes. Is there anyway to check? 

11 REPLIES 11
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Moderator

Hi @cwfrench 

 

Thanks for your query!

 

Let me have a look and I will get back to you ASAP.

 

There is also a new ''TPG Mobile APP'' to help you with a lot of things, via the app.
https://www.tpg.com.au/download

 

Regards,
David_M

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Moderator

Hi @cwfrench 

 

Can you please PM me with your TPG Username/CID and service address.

 

I can see in our systems an NBN-HFC NTD has been up for 1HR. and your modem shows authentication, but need to check if this is your actual address.

 

Regards,

David_M

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Level 1c

Thank you.

 

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Level 1c

I sent you a pm. Was that what you required

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Moderator

Our systems show this is an NBN-HFC service.
It also shows everything is working.

Do u have a NTD box installed that is plugged into a coax socket?

Can you plug a device directly into the LAN ports on the modem and test the service.

Regards,
David_M

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Level 1c

5142005E-60F3-4883-A615-8BACFDE32555.jpeg

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Level 1c

Hi david

i have no idea what an ntd box is. So does this photo help? My phone is also out.

i don't have a spare lan cable 

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Moderator

YES! The black box is the NTD. This is an NBN-HFC(cable) service.

It looks installed ok, based on pics.

 

It looks like you need to connect a device to the WIFI.

On the bottom of the modem(white box), will be your wifi network name, and wifi password.

 

Here is a doc to help you with the ARCHER 1600v modem.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#...

 

Regards,

David_M

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Level 1c

It won't allow me to open the link page.

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