I can not express my outrage as to the ongoing bad customer service TPG says it "Best & Fastest and Customer Service Provider" that is becoming more and more outlandish of a claim. I have spent since 9:30 AEDT doing every step that I am advised to do from your site & still I can not get my internet up a running. NBN Co, has advised that there is no outage from their end.
What kind of telecommunication company can not have a 24hrs Technical Support team in place. It is not hard. And if I hear that COVID-19 doesn't allow you to provide us with the support needed, then the merger, which you guaranteed to the ACCC has failed and standards not met.
I tried the app and it would not SUBMIT my issue, that in itself is a massive failure.
Last year you messed me around for nearly 6 months, with excuses between yourself and NBN Co. You offered no Compensation to me when I supplied to your company that I had to use my 200GB data on 3 occasions and was charged like a wounded bull by phone company during this time.
Now I can not get hold of a technician until 9:am on Sunday morning to get some assistance. This goes beyond the pale. I dropped my phone data plan to 50GB and I have work to do and study, I'm now using my Bluetooth once again to access the internet. This is not acceptable any more.
Simple time zone management - Switch over call centres at 9:00 pm to ACDT, then roll into WAST until a set time, then roll over to your Asian based call centres to when you decide to open "Australian Call Centres" open.
