Insufficient balance means I can't make calls, which means I can't rectify incorrect details to pay

[lstrchn]

This is the third time I've had to contact TPG in the last two months because my bank and my debit card have been declined, despite having an excess in balances to pay. I'm being charged fees, even though I contacted you guys via the helpline to rectify it - obviously that hasn't worked at all.

Even worse is that this time, my mobile data and calls have been cut off. I tried to contact through the helpline, as directed on the website, to cancel my bank details to make sure the card is what is being charged, but I CANT MAKE CALLS BECAUSE YOU'VE CUT MY SERVICE!

Being pushed closer and closer to contact and filing a complaint with the ombudsman and cancelling my service. I've gone through plenty of channels to get this mess fixed, and every time I'm assured it is - TPG obviously doesn't value me as a customer. I can't even bloody pay without copping extra fees!

[Shane]

Hi @lstrchn,

Thansk for raising this to us. Have you tried updating the payment online? If you do have access with the internet you can do it online please see the link below.

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

If you will experience problem updating it online, drop me a private message with your account details (Customer ID/Mobile number) together with yuor best contact number and preferred time so we can arrange one of our Mobile Specialists to contact you for assistance.

How do I private message (PM) in the community

Regards,

This is the third time I've had to contact TPG in the last two months because my bank and my debit card have been declined, despite having an excess in balances to pay. I'm being charged fees, even though I contacted you guys via the helpline to rectify it - obviously that hasn't worked at all.

Even worse is that this time, my mobile data and calls have been cut off. I tried to contact through the helpline, as directed on the website, to cancel my bank details to make sure the card is what is being charged, but I CANT MAKE CALLS BECAUSE YOU'VE CUT MY SERVICE!

Being pushed closer and closer to contact and filing a complaint with the ombudsman and cancelling my service. I've gone through plenty of channels to get this mess fixed, and every time I'm assured it is - TPG obviously doesn't value me as a customer. I can't even bloody pay without copping extra fees!