Internet not working

[Jorgeluis10]

0452609159

Sorry I was in another call.

[Jorgeluis10]

0452 609 159

[Jorgeluis10]

Please call me back

[RajenS]

Hi @Jorgeluis10 

     I am sorry to hear your previous your tenants took NTD(NBN BOX)  with them,

I arranged another box installation,

 A team member will call you shortly and confirm your installation schedule 

Thanks 

Rajen 

[RajenS]

Hi @Jorgeluis10 

 scheduled NBN tech, 

Updated: 04/05/2020 16:45

Status: Reserved

Appointment time slot: Saturday, 09 May 2020, 8:00 AM - 12:00 PM

Reason code: RESERVED

[Jorgeluis10]

Hey mate,
I found it...
What do I have to do now?

[RajenS]

What is this guide all about?

This guide will help you set up your NBN Hybrid Fibre Coaxial (NBN HFC) service from TPG.

Read on for our step-by-step instructions or check out our helpful youtube video:

Before we start, you need to determine if you have a Pay TV service as the setup steps are differerent depending on if you have a Pay TV service or not.

→ You've Determined: You don't have a Pay TV service

Equipment you will need

1. Your TPG Modem Router.

2. An NBN Network Connection Box. If your home has been connected to the NBN before, there may already be an NBN Network Connection Box plugged in at your premises. 

(Note: If there is no NBN Connection Box, give us a call on 13 14 23 and we’ll be happy to arrange a Technician from NBN to install it for you.)

Connecting your equipment

Connecting your NBN Connection Box

Ensure that your NBN Connection Box is plugged in correctly.

1. Connect the supplied power cable from the back of your NBN Connection Box to your power socket.

2. Connect the supplied white coaxial cable from the white plate on the back of your NBN Connection Box straight to your coaxial wall socket.

Connecting your TPG Modem Router

1. Connect the power port on the back of your modem to your power socket (marked as number 1 in the diagram)

2. Connect the Ethernet Cable (Yellow cable) on the yellow port labelled as UNI-D1 at the back of the NBN Connection Box (marked as number 2 in the diagram) to the blue WAN port on the back of the modem.

3. Connect your telephone handset (marked as number 3 in the diagram) to Phone1 port on the back of your modem.

4. Connect your computer (marked as number 4 in the diagram) to any of the 4 Yellow LAN ports on the back of your modem.

Wait for NBN Activation

Important Note: It may take up to 30 working days for your TPG NBN service to be connected.

Once you receive confirmation from TPG that your NBN service  is active, turn on your router and leave it for up to 30 mins as your router is retrieving and saving the required settings from TPG to connect automatically. When this is completed, the Internet light on the front of your router will become solid green.

Connecting Your Devices

You can use additional Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports.

If you are connecting via wireless (Wi-FI), please follow the steps below.

1. Make sure that wireless (Wi-Fi) is enabled on your devices.

2. Using your wireless device, scan the wireless networks and select the network called WiFi-XXXX (XXXX is a random 4 digit alpha numeric code).

You can also select the network called WiFi-XXXX-5G if you wish to connect to the 5GHz network. The 5GHz network provides faster Wi-Fi speed (if your device supports it) but less coverage. It's ideal for devices such as Smart TV and gaming consoles if they are close to your router.

3. Enter the Wireless Password/PIN. By default, the password can be found printed on the barcode sticker on the underside of the router.

That’s it, you should be connected now! Test that you're connected to the Internet using one of the devices in your network.

If you have any trouble getting online, reach out on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.

→ You've Determined: You have a Pay TV service

Equipment you will need

1. Your TPG Modem Router.

2. An NBN Network Connection Box. If your home has been connected to the NBN before, there may already be an NBN Network Connection Box plugged in at your premises. 

(Note: If there is no NBN Connection Box, give us a call on 13 14 23 and we’ll be happy to arrange a Technician from NBN to install it for you.)

Connecting your equipment

Connecting your NBN Connection Box

Ensure that your NBN Connection Box is plugged in correctly.

1. Connect the supplied power cable from the back of your NBN Connection Box to your power socket.

2. Connect the supplied white coaxial cable from the white plate on the back of the NBN Connection Box to the end of the supplied splitter marked "OUT".
      2A. Connect the end of the splitter marked "IN" to the coaxial wall socket.

      2B. Connect the Cable/Pay TV coaxial cable to the other end of the splitter marked "OUT".

Connecting your TPG Modem Router

1. Connect the power port on the back of your modem to your power socket (marked as number 1 in the diagram)

2. Connect the Ethernet Cable (Yellow cable) on the yellow port labelled as UNI-D1 at the back of the NBN Connection Box (marked as number 2 in the diagram) to the blue WAN port on the back of the modem.

3. Connect your telephone handset (marked as number 3 in the diagram) to Phone1 port on the back of your modem.

4. Connect your computer (marked as number 4 in the diagram) to any of the 4 Yellow LAN ports on the back of your modem.

Wait for NBN Activation

Important Note: It may take up to 30 working days for your TPG NBN service to be connected.

Once you receive confirmation from TPG that your NBN service  is active, turn on your router and leave it for up to 30 mins as your router is retrieving and saving the required settings from TPG to connect automatically. When this is completed, the Internet light on the front of your router will become solid green.

Connecting Your Devices

You can use additional Ethernet cables to connect other devices such as laptops or gaming consoles to any of the 4 yellow LAN ports.

If you are connecting via wireless (Wi-FI), please follow the steps below.

1. Make sure that wireless (Wi-Fi) is enabled on your devices.

2. Using your wireless device, scan the wireless networks and select the network called WiFi-XXXX (XXXX is a random 4 digit alpha numeric code).

You can also select the network called WiFi-XXXX-5G if you wish to connect to the 5GHz network. The 5GHz network provides faster Wi-Fi speed (if your device supports it) but less coverage. It's ideal for devices such as Smart TV and gaming consoles if they are close to your router.

3. Enter the Wireless Password/PIN. By default, the password can be found printed on the barcode
sticker on the underside of the router.

That’s it, you should be connected now! Test that you're connected to the Internet using one of the devices in your network.

If you have any trouble getting online, reach out on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.

[RajenS]

That’s it, you should be connected now! Test that you're connected to the Internet using one of the devices in your network.

If you have any trouble getting online, reach out on TPG Community or give us a call on 13 14 23 and we’ll be happy to help.

[RajenS]

Hi @Jorgeluis10 

   Belive NBN removed that box from the system, so don't think it will work, now 

Thanks 

Rajen 

[Jorgeluis10]

The only light that is not on is the internet on my modem.
All the other light is solid green.

[Jorgeluis10]

The only light that is not on is the internet on my modem.
All the other light is solid green.


What is my username and password for it?