I seem to be having issues receiving password reset emails from Australia Post. I have contacted Australia Post and advised that the issue was with TPG. I have checked that all my filters are off and these emails are not going to the junk mail folder.
In some cases, the spam filtering system on your email client might have misidentified the automated "Reset Your Password" email as being spam. Try checking the "Spam" folder in your email inbox.
While logged in there please check your "Spam Folders" and Email Filter settings.
Please click on this community article as guide TPG Post Office Email Filtering Guide
Please let us know of the result.
I have already checked my spam filters and I have even tried turning the spam filters off as well as adding an execption to allow any message from auspost.com.au.
It still didn't work.
I'm also having the same issue. I have tried resetting my password several times to no avail. I have also checked my spam and junk folder but cannot find any link to reset my password. I URGENTLY need to access my account to update my credit card details, otherwise, my internet will disconnect.