Hi @peterpayne . Just to be clear, are you connecting the BE65 directly to NBN box, or using the BE65 as secondary router connected to one of the other routers? With BE65 connected to NBN box, have you done the IPTV/VLAN setup? Does the BE65 have an option for IPv4 or IPv6? Only IPv4 is used with TPG.   ... View more

@Lucykmckenzie . A moderator should contact you to get your account number so they can find the details for your connection. If there's no contact today, you can send a private message. https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093   ... View more

@Lucykmckenzie . Link light flashing indicates problem in phone line connection to distribution point unit under footpath outside. This is something for TPG to arrange with NBNCo to check. In the meantime, just check that the telephone cable is secure in the NBN box and the wall socket. Moderator @kate_ should get a mesage about this.   ... View more

Hi @Lucykmckenzie . What model wifi router do you have? When dropout occurs, what happens to the lights on NBN box and router? When dropout occurs, can you still login to router admin? Does it still have a WAN ip address or has it gone to all zeros? ... View more

@kate_ . The user has provided firmware details of the router. Why can't you just say if it is latest or not. There's been no mention of any later version for this model. ... View more

Hi @FredFred . As you say, it's likely a local problem. Using your ethernet computer, do tracert to facebook.com, youtube.com, service.nsw.gov.au. Copy and paste the results in your reply. This shows where network delays occur.  What model wifi router do you have? Any settings in QoS/Bandwidth control?   ... View more

Hi @Umack . On the subject of changing internet provider, this is the reply I had from TPG. (https://community.tpg.com.au/t5/Accounts-and-Billing/Keeping-a-TPG-com-au-email-address/m-p/143833)   Hi david64, if the customer wants to keep their email address, they need to migrate to TMC before switching to another provider.  If they switch ISP prior to migration, the email will also be disconnected.    This says you can switch once you have been migrated. Until mid September, TPG is paying TMC to run its email system. After mid September when you start paying TMC, TPG should have no commercial interest in tpg.com.au email addresses. If you want to switch providers, I would wait until after mid September, just to be safe. Unless you get all your registrations and other contacts changed over before then. ... View more

Hi @adiehm . How long has this been happening? On your computer, can you do  nslookup  command on some websites that don't work, eg.   nslookup facebook.com Does it give an ip address for the website? What DNS are you using? (Shown in nslookup output.) When you try to access in browser, what do you get? Partial page with gaps, or nothing at all? Do you eventually get an error message? ... View more

Hi @TheWildElk . I've had a wide range of ip addresses assigned to me since moving to NBN. The speedtest on TPG support page shows your ip address and who owns it. Go to whatismyip.com to see your ip address and who owns it. You can select IP Address Lookup to check any other address. There's probably a technical reason for the variation involving network architecture. ... View more

@huttone1 . In the bounce mail, the recipient name has acquired "sd" in front of nbnpod. Can you check that the name is correct when you type the recipient.  Also try sending to nbnpod@tpgtelecom.com.au. Are you using the TMC webmail interface or a mail client on your device?   Send a private message to a moderator.  (https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093) Include the link to this thread: https://community.tpg.com.au/t5/NBN-Installation/Proof-of-occupancy-email-bounce-back/m-p/147416 Since TPG still owns the "tpgtelecom" domain (since they want the proof document), they can check this from their end with their email provider.   If you have been transferred to TMC, this might be something for them to fix. Make a support call for this problem. Include the image of the bounce message. The things to note: 550 SPF Sender Invalid - envelope rejected Reason: The inbound message has been rejected because the originated IP address isn't listed in the published SPF records for the sending domain. Action: Ensure all the IP addresses for your mail servers are listed in your SPF records. Alternatively, create a DNS Authentication (Inbound / Outbound) policy with the "Inbound SPF" or "Reject on Hard Fail" option disabled. Messages that fail our SPF checks are subjected to spam and RBL checks instead of being rejected. ... View more

Hi @huttone1 . Can you copy and paste the error details from the bounce back in your reply.  Just X out your own email address. From a search in Community, this email address has been a LONG TERM problem. ... View more

@Goran . TPG say that some aspect of the VOIP service is encrypted for security, but don't explain any further.  You can check here for business services.  https://www.tpgtelecom.com.au/small-business ... View more

Hi @Goran . You can only use the TPG VOIP service using a standard phone RJ11 connection with a router provided by TPG. They modify the firmware to match their VOIP server.  Unless you have FTTP where the phone connects to a UNI-V port on the NBN box. If the Yealink is only an IP phone, it connects via ethernet to router LAN port. You need a 3rd party VOIP provider. ... View more

Hi @drgadget . You can change the DNS IP addresses if you don't want to use the TPG DNS addresses. ... View more

Hi @Sohail . On the TPG router that connects, check if VLAN ID is enabled. If not, the Asus setup should be just PPPoE, username and password. Check against the TPG router. If it is, you have to set VLAN in Asus config. You'll need to consult the manual, and maybe contact Asus support. Are you connecting the NBN box on 1GE LAN5 port? ... View more

Hi @trentten . Port forwarding won't work on 5G wireless broadband because CG-NAT is used on your connection. You can't connect into your home network from the internet. There are threads in Community on port forwarding for cabled connections. If you want, you can attach a screenshot showing what you are entering. ... View more

Hi @136testing . Read this link. You want option 1 Router mode. https://community.tpg.com.au/t5/Broadband-Internet/TPG-NBN-FTTP-Setup-TP-LINK-DECO-X50/m-p/147239   ... View more

@kate_ . Was I somehow unclear in my advice? ... View more

@ToniPavlakos . Sign in to Community. Open your original post Email Contact. Click on the moderator's name. There will be a button to Send a message. Include your account number and phone number. ... View more

@Hanktank12 . Have you been notified that your email address has been transferred to TMC? From the top line in the picture, it looks like it has. Does it happen using the webmail interface or mail client or both? If so, you need to contact TMC with this problem. The address 103.150.252.11 is owned by Atmail P/L which I believe is TMC, ie. their mail server. When you contact TMC, copy and paste the whole of the returned error message so that they can check the link without trying to type it all in.  https://support.themessaging.co/hc/en-au You could check the link yourself. You might be able to fix it. ... View more

@danielryan999 . Can you do without the VX for a few days? Connect Deco to NTD in wireless router mode? Same settings as VX. Turn VX off. What model Deco is it? ... View more

@danielryan999 . The UNI-D light flashes during data transfer with router. Orange indicates 1Gbps connection which is the VX220. The Alarm light appears to be off which means box has detected no devices connected. I don't know what that means since that is normal operation for you. Is speedtest the only thing that fails or is whole internet unavailable? Before you have to reboot router from admin page, can you check status. Is VX220 still connected with a WAN ip address? Or has it changed fo all zeros? Most routers let you save the system log to your computer as a text file. Open in Notepad, then copy and paste the last bit in your reply. You must be using the Deco as an access point with VX220 as main router. ... View more

Hi @JunTina . On secondary router, disable DHCP and NAT. Also, configure it as Access Point, or Dynamic IP, or Static IP. There's no user manual for these units so it's a matter of trial and error. The secondary router should show in the status display of primary router. Connect secondary router WAN port to primary router LAN port. ... View more

Hi @danielryan999 . Normal operation is for Power, Optical and Alarm to be green. Red Optical and/or red Alarm indicate some problem. Which lights flash orange? What model wifi router do you have? And what model mesh? When connection stops, what happens to lights on both boxes? When connection drops, can you still login to the router admin? If so, can you get the System Log? Can you paste some of the log into your reply.     ... View more

Hi @Hanktank12 . Is this occurring with webmail (browser) or mail client? If client, which one? Can you copy and paste the actual received error message; just X out the sender and recipient addresses. ... View more

Hi @naqvi005 . Nothing for TPG to do either way. Using just the Deco units is more effective. The Deco is configured via an app, so there's not much of a user manual. In Wireless Router mode, IPTV/VLAN setting is OFF for FTTP. Other settings are PPPoE, username and password as in AX10. You could keep the AX10 to use as an access point connected to Deco unit if you needed more ethernet points somewhere. ... View more

@rosiedarke1986 . The FTTC box (white box, 4 blue lights) uses standard RJ11 telephone cable to connect to wall socket. Take the box with you to get the correct shape power cable. Use a CAT5e ethernet cable between FTTC box and wifi router. You can get these from computer or electronics shop. Have you been notified by TPG that your connection is up and running? If not, you may prefer to wait rather than buy the cables. Send a private message to a moderator. If you do buy the cables, you'd be justified ro take them with you next time you move. ... View more

Hi @rosiedarke1986 . What type of NBN connection box do you have?  You might be able to buy the cables this weekend instead of waiting until during the week. ... View more

Hi @truonghue . If you use the TPG VOIP home phone, you have to use a router from them. If the HG659 has some problem or is slow, you can buy a TPG router, probably a TP-Link Archer VX220 from TPG. If you don't use the VOIP phone, you can buy some other brand/model. There are "Asus DSL" models with RJ11 connection. You must be on FTTB or FTTN connection. It looks like the Grandstream device is just a telephone adapter. It still has to connect to a router. If you use it, you need to buy a phone service from some 3rd party provider. You can't use TPG VOIP service. ... View more