TPG Community

GrantM · ‎05-08-2023

@BasilDV wrote: We are still looking into the clarification of the query and will provide updates once available. It can't be that hard to get an answer for this question, are aliases migrated or not. Most people have multiple alias email accounts so this can't come as a surprise to TPG that people (your customers) would want to retain the ability to continue to use the aliases they have set up and actively use. Please answer so we can make a call on how to progress with this migration. Do we need to migrate each individual alias or just the main account email.

GrantM · ‎05-08-2023

@BasilDV wrote: We are still looking into the clarification of the query and will provide updates once available. It can't be that hard to get an answer for this question, are aliases migrated or not. Most people have multiple alias email accounts so this can't come as a surprise to TPG that people (your customers) would want to retain the ability to continue to use the aliases they have set up and actively use. Please answer so we can make a call on how to progress with this migration. Do we need to migrate each individual alias or just the main account email. Yes I know Gow5000 has said each one will be handled as seperate but I want confirmation from a TPG source

GrantM · ‎05-08-2023

@BasilDV wrote: We are still looking into the clarification of the query and will provide updates once available. It can't be that hard to get an answer for this question, are aliases migrated or not. Most people have multiple alias email accounts so this can't come as a surprise to TPG that people (your customers) would want to retain the ability to continue to use the aliases they have set up and actively use. Please answer so we can make a call on how to progress with this migration. Do we need to migrate each individual alias or just the main account email. Yes I know Gow5000 has said each one will be handled as seperate but I want confirmation from a TPG source

GrantM · ‎30-08-2019

This is getting beyond a joke, I had to sign up to TPG community using another email since my TPG is not working. How can your company not have any sort of communication proticol for outages to this extreme. I am a long time TPG customer and have only had minor issues up until now, this is just absolute crap from a major player in the Australian provider market. At least give us details on what happened and what losses of information are expected and timeframe to fix the problem. You must know the magnitude of the potential loss by now, give a most likely outcome on the above points, grow a set and be proactive in communicating. Very unhappy customer. Is there any recourse customers can take for data loss.

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